This Privacy Policy explains how Layout, Inc. (“Layout,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with our websites, merchant dashboard, mobile applications, branded ordering experiences, integrations, support resources, and related services (collectively, the “Services”).
This Privacy Policy applies to:
Businesses and organizations that use Layout to power their branded mobile ordering, loyalty, messaging, analytics, and related workflows.
Employees, contractors, and representatives of those businesses who access Layout accounts, dashboards, onboarding flows, or support channels.
End users and customers who use a mobile application, ordering flow, loyalty experience, or other digital experience powered by Layout for a participating business.
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Who We Are
Layout, Inc. is a software company that provides branded mobile ordering infrastructure, merchant tools, and related technology for businesses. Layout operates from Orange, California, and is legally organized from Roseville, California.
If you have privacy questions or would like to exercise your rights under this Privacy Policy, you may contact us at contact@layoutmobile.com.
2. Scope of This Privacy Policy
This Privacy Policy applies to information we collect:
Directly from you, such as when you create an account, contact support, place an order, sign up for updates, or submit information through our websites or apps.
Automatically, such as when you use our websites, merchant dashboard, or mobile experiences.
From merchant customers and business partners, including information needed to operate branded apps and support ordering, loyalty, gift card, account, and support workflows.
From third-party integrations and service providers, such as payment processors, cloud infrastructure providers, analytics providers, communications platforms, and mapping or identity tools.
This Privacy Policy does not apply to third-party websites, apps, products, or services that are governed by their own privacy policies, even if they are linked through or integrated with Layout.
3. Our Role in Processing Information
Depending on how you interact with Layout, we may act in different roles.
If you are a merchant customer or a member of a merchant’s team, Layout generally acts as the company that collects and uses your information to provide the Services, administer accounts, process billing, operate the dashboard, provide support, and improve the platform.
If you are an end user using a business’s branded app or digital ordering experience powered by Layout, Layout may process certain information on behalf of that business to provide account features, ordering, loyalty, notifications, support, and related functionality. In those situations, the participating business may also be independently responsible for its own privacy disclosures, promotions, customer communications, and business practices.
4. Information We Collect
We collect information necessary to operate, maintain, secure, and improve the Services.
A. Information You Provide Directly
We may collect information you provide to us, including:
Name
Email address
Phone number
Business or company name
Store or location details
Login credentials or account details
Billing contact information
Support messages and communications
Branding assets, logos, product images, menus, or content
Survey responses, demo requests, inquiries, or onboarding details
Order, pickup, or loyalty-related information you choose to submit
Any other information you voluntarily provide through our Services
B. Merchant Account and Business Information
If you are a business using Layout, we may collect information related to your account and operations, including:
Account registration data
Business name and location information
Authorized users and team member roles
Connected services and integration settings
Subscription plan details
Billing and invoicing records
Merchant configuration settings
Branding preferences
Operational and analytics data
Communications and support history
C. End User and Customer Information
If you are using a branded app or digital experience powered by Layout, we may collect information such as:
Account profile information
Name, email address, or phone number
Store selection and location preferences
Order history
Cart contents and item selections
Pickup or fulfillment preferences
Loyalty enrollment, balances, and reward activity
Gift card activity if enabled by the merchant
Push notification preferences
Support communications
Referral or promotional redemption activity
D. Payment and Transaction Information
When payments are made through Layout-powered experiences, certain payment and transaction information may be processed in connection with those transactions, such as:
Order totals
Transaction status
Payment confirmation data
Store and fulfillment details
Limited payment-related metadata
Billing records for merchant subscriptions
Layout may receive transaction-related information needed to confirm, reconcile, support, or troubleshoot transactions. However, raw payment card information may be processed by third-party payment providers rather than stored directly by Layout.
E. Information We Collect Automatically
When you use the Services, we may automatically collect certain technical and usage information, including:
IP address
Browser type
Device type
Operating system
App version
Device identifiers
Language settings
Referring URLs
Pages, screens, or features viewed
Session activity
Time spent using features
Crash reports and diagnostics
Log data
Approximate location inferred from technical signals such as IP address
F. Information From Third Parties
We may receive information from third parties, including:
Payment processors
Identity and authentication providers
Cloud and hosting providers
Customer support providers
Analytics providers
Mapping providers
Platform providers such as Apple
Connected integrations used by merchant customers
Business systems that supply menu, location, order, loyalty, or gift card data
5. How We Use Information
We may use information for the following purposes:
To provide, operate, and maintain the Services
To create and manage accounts
To authenticate users and secure access
To process orders, support merchant operations, and power branded apps
To process or support billing, subscriptions, and business transactions
To sync data with connected third-party systems
To provide customer support and respond to requests
To send transactional notices, confirmations, service messages, and support communications
To send product, billing, security, and administrative updates
To personalize the user experience
To maintain app performance, reliability, and uptime
To monitor usage trends and improve product design
To develop new features and tools
To prevent fraud, abuse, unauthorized access, and other harmful activity
To enforce our agreements and policies
To comply with legal obligations
To protect the rights, safety, and security of Layout, merchant customers, end users, and others
If we offer AI-assisted or automation-related features, we may also use limited relevant data to generate requested outputs, improve reliability, operate those features, or support internal workflows, consistent with applicable law and our contractual commitments.
6. How We Share Information
We do not sell personal information for money.
We may disclose information in the following circumstances:
A. With Merchant Customers
If you use a branded app or ordering experience provided by a business through Layout, we may share information with that business as necessary to support ordering, loyalty, account management, customer service, fulfillment, and related functionality.
B. With Service Providers and Vendors
We may share information with trusted vendors, contractors, subprocessors, and service providers that help us operate the Services, including those that support:
Hosting and cloud infrastructure
Authentication
Databases and backend services
Payment processing
Subscription billing
Email delivery
Support and customer communications
Technical documentation and content delivery
Mapping and location features
Analytics, diagnostics, and performance monitoring
App distribution and platform services
AI-assisted or automation-related features, where applicable
C. With Integration Partners
If a merchant connects a third-party system or enables a connected feature, information may be exchanged with that third party as needed to support the feature, sync data, or complete a transaction or workflow.
D. For Legal, Safety, and Security Reasons
We may disclose information if we believe it is reasonably necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Enforce our agreements, policies, or rights
Detect, investigate, prevent, or address fraud, abuse, security incidents, or technical issues
Protect the rights, property, or safety of Layout, our customers, users, or others
E. In Connection With a Business Transaction
We may disclose information in connection with an actual or proposed merger, acquisition, restructuring, financing, asset sale, bankruptcy, or similar corporate transaction.
F. With Your Direction or Consent
We may share information when you direct us to do so or otherwise consent.
7. Third-Party Services and Integrations
The Services may rely on, connect to, or interact with third-party products and services. Those providers may independently collect, use, or process information under their own terms and privacy policies.
For example, Layout may rely on third parties for payment processing, subscription billing, app distribution, infrastructure, authentication, support, communications, documentation, mapping, or analytics. We are not responsible for the privacy practices, content, or security practices of third parties beyond our own obligations under applicable law.
We encourage you to review the privacy policies of any third-party products or services you use in connection with Layout.
8. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, SDKs, local storage, and similar technologies to:
Keep users signed in
Remember settings and preferences
Operate and secure the Services
Understand traffic and usage patterns
Measure performance and improve reliability
Provide support functionality
Analyze engagement with our websites or apps
Maintain basic marketing, attribution, or campaign functionality where permitted by law
You can generally manage cookies through your browser or device settings. If you disable certain cookies or related technologies, some parts of the Services may not function properly.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide the Services
Maintain accounts and business records
Support orders, loyalty, and customer service functions
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Enforce agreements
Maintain security, fraud prevention, and audit records
Retention periods may vary depending on the type of information, the nature of the relationship, technical needs, merchant instructions, and applicable law.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.
These measures may include:
Encrypted transmission of data
Authentication controls
Access restrictions
Tenant and account scoping
Infrastructure and network protections
Webhook or request verification where applicable
Monitoring, logging, and troubleshooting tools
Operational safeguards for business continuity and platform security
No online service or storage system is completely secure. As a result, we cannot guarantee absolute security.
11. International Data Transfers
Layout is based in the United States, and information may be processed or stored in the United States or other jurisdictions where we or our service providers operate.
If you access the Services from outside the United States, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your home jurisdiction. Where required, we will use appropriate safeguards for such transfers.
12. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Know what personal information we collect, use, disclose, or retain
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Appeal a privacy decision where required by law
To submit a privacy request, contact us at contact@layoutmobile.com.
We may need to verify your identity before fulfilling certain requests. We may also deny or limit a request where permitted by applicable law.
If Layout processes your information on behalf of a participating business, you may need to direct certain requests to that business, especially where the business controls the relevant customer relationship or data set.
13. California Privacy Notice
If you are a California resident, California law may provide you with additional privacy rights.
In the past 12 months, depending on how you interacted with the Services, we may have collected categories of information such as:
Identifiers
Customer records information
Commercial information
Internet or network activity information
Geolocation data derived from technical signals
Professional or employment-related information for merchant personnel
Audio, visual, or similar information if voluntarily submitted in support contexts
Inferences drawn from usage patterns
Sensitive personal information in limited cases, such as account credentials or other information reasonably necessary to provide the Services
We collect this information from you, merchant customers, integrations, service providers, devices, browsers, and support channels. We use and disclose it for the business and commercial purposes described in this Privacy Policy.
We do not sell personal information for money.
We do not knowingly sell or share the personal information of individuals under 16.
California residents may submit privacy requests using the contact information provided in this Privacy Policy.
14. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.
If you believe a child has provided personal information in violation of applicable law, please contact us at contact@layoutmobile.com and we will take appropriate steps to investigate and, where required, delete the information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, operational practices, or technology.
When we make updates, we will post the revised version here and update the Effective Date or Last Updated date above. If required by law, we will provide additional notice or obtain any required consent.
16. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, you may contact us at:
Layout, Inc.